Refund policy

RETURN AND REFUND POLICY

If your order isn't quite right for you, here's how we handle it.

1. YOU HAVE 30 DAYS TO CHANGE YOUR MIND

The law grants you a 14-day right of withdrawal (Articles L221-18 et seq. of the French Consumer Code). We extend this period to 30 days, because we want you to take the time to properly receive the product and make your decision with peace of mind.

No justification needed.

2. WHO PAYS FOR RETURN SHIPPING?

➜ DEFECTIVE, DAMAGED item or item NOT MATCHING your order
   → Return shipping is FREE. We will send you a prepaid label by e-mail.

➜ Change of mind (item as described but not right for you)
   → Return shipping is at YOUR EXPENSE. You may ship it via the carrier of your choice (La Poste, Mondial Relay, Chronopost…).

3. RETURN CONDITIONS

For us to issue a refund, the product simply needs to come back:
- In its original condition, unused and undamaged
- In its complete original packaging
- Along with your order number (or the invoice)

4. HOW IT WORKS - 3 STEPS

1. Write to us at contact@lecomptoirducoffret.fr with your order number, the item concerned and the reason for the return (defect or change of mind).
2. We reply within 24 hours:
   - If defective/not as described: we send you a prepaid label
   - If change of mind: we provide you with the return address
3. You send the package back.

5. RETURN ADDRESS

The return address will be sent to you by e-mail once you submit your request, so we can process your case as efficiently as possible.

6. REFUND

As soon as we receive your return and confirm it meets the conditions, we refund you within 14 days at most. The refund is credited to the payment method used at checkout (card, PayPal). No fees withheld.

7. IF YOU RECEIVE A DAMAGED OR INCORRECT ITEM

Contact us right away at contact@lecomptoirducoffret.fr with a photo. We will arrange an exchange or a refund, at no cost to you.

8. PRODUCTS NOT COVERED

Our jewelry boxes are not customizable: all our items are eligible for return under the conditions above.

9. LEGAL FRAMEWORK

In accordance with the legal guarantee of conformity (Articles L217-4 to L217-14 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1648 of the French Civil Code), any defective product is fully taken care of by Le Comptoir du Coffret.

10. QUESTIONS?

E-mail: contact@lecomptoirducoffret.fr
Phone: +33 7 56 82 03 53
Hours: Monday - Friday, 9 a.m. - 6 p.m. (Paris time)
Reply within 24 hours.

Last updated: July 2026